Paddy Power Account Suspended or Locked – How to Fix It?

Home » Paddy Power Account Suspended or Locked – How to Fix It?

Written by:

Owen Hall

Last Updated: August 6, 2025

Having your Paddy Power account suddenly suspended or locked can be, without question, frustrating (maybe even alarming).

However, try not to panic. This is an issue that a lot of Paddy Power users encounter. And, honestly, in most cases, you’re able to unsuspend and unlock your account.

How to Know If Your Paddy Power Account is Suspended

Before you try any fixes, double-check that your Paddy Power account is actually blocked.

Here’s how you’ll know:

Login Error Message: When you try logging in, you may get a message stating that your account is suspended or locked.
Email Notification: Paddy Power will always send you an email explaining the reason for suspension, so check your inbox.
Account Behaviour: While suspended, you won’t be able to perform any account activities, like bets, deposits, etc., which could be another sign.

Ideally, you should experience all three of the above (or at least 2 of them). This means that your account has been locked or suspended. It’s the same error message you get when your Betway account is blocked.

Why is My Paddy Power Account Suspended?

After reading the terms and conditions of Paddy Power, there are 23 key reasons why your account may be suspended:

Failure to provide proof of ID/address
Details already used on another account
Use of someone else’s debit card
Suspicion you’re under 18
False or misleading account information
Logged in from a restricted country
Use of VPN/proxy to disguise location
Jurisdiction-specific regulatory blocks
Suspected fraud, money laundering, or theft
Chargebacks/disputes on deposits
Bonus or promotion abuse
Use of multiple accounts
Use of bots, scripts, or software for unfair advantage
Match-fixing or suspicious betting patterns
Enrolled in GamStop
Linked account behaviour
AML/KYC flag during audit
Requested by a regulator or gambling commission
Unresolved investigation related to terms breach
Account hacked or compromised
Repeated failed login attempts or unusual access
Temporary suspension for review or investigation
Duplicate usernames/emails/IP triggers

Failure to provide proof of ID/address

Online bookmakers in the UK are legally required to verify their customers’ identities. This is part of the KYC (Know Your Customer) requirements enforced by the UKGC.

Therefore, if you haven’t completed the KYC process at Paddy Power, they may suspend your account until you do.

This means uploading legitimate and clear documents that verify your ID (like a passport, driver’s license, etc.) as well as proof of address (like a recent bank statement).

Luckily, this is quite an easy fix. All you need to do is prove your ID and address. By doing this, you’ll reopen your account.

Please note that Paddy Power used automatic electronic checks. As a result, if the documents you upload aren’t high-quality, they may not pass the check.

Details already used on another account

Paddy Power has a strict “one account per customer” policy. This is very similar to most online gambling platforms.

Because of this, if the personal details you use, such as your name, address, email, payment info, etc., have been used before, they may suspend one or all of your accounts.

It has been reported that Paddy Power’s systems automatically flag these accounts. Therefore, if you live in the same household as another account holder, you may have been mistakenly suspended.

This is an easy fix, though. You just need to prove that you are only using one account. If it’s an honest mistake, they’ll potentially unlock one of your accounts.

Use of someone else’s debit card

Using a payment method that isn’t registered in your own name is also against Paddy Power’s rules.

For example, let’s say your name is “Jack Smith” but you use your brother’s Visa card, “Tom Smith”, then Paddy Power’s system will flag the transaction. If it’s flagged, your account may get suspended, and the bets may become void.

To fix it, you’ll need to contact them directly. You then must apologise for the mistake and provide your own payment details. The other person’s card will then be removed from your account.

Suspicion you’re under 18

In the UK, you need to be 18 or older to gamble. Therefore, if Paddy Power suspects you’re younger than 18, they may lock your account until you can verify your age.

If you pass KYC checks, this will unlikely happen. You may be requested “just in case”, but this doesn’t occur too often.

Still, if it does, you’ll just be requested to verify your age. This can be done by redoing the KYC process (the ID part only).

False or misleading account information

Another reason why your Paddy Power account may be locked is that you’ve provided false or misleading account details.

When registering an account here, honesty is the best policy. If you’ve given a fake name, date of birth, or address, you’re violating their terms and conditions.

The best way to avoid this is by always providing accurate and up-to-date information. Therefore, if you legally change your name, phone number, address, etc., contact Paddy Power regarding the changes.

If you’ve been suspended for such an issue, providing accurate details and verifying them by providing personal documents is all that’s needed.

Logged in from a restricted country

Paddy Power isn’t available in every country. Primarily, it’s a UK platform; therefore, if you go somewhere that it’s restricted, like the US, your account may get blocked.

Sometimes, this is completely unintentional. Perhaps you’re on holiday and then want to place a bet, then, all of a sudden, your Paddy Power account is suspended.

Please note that the likelihood that your account gets suspended for such activity is slim. You may encounter this if you’re in the restricted country for a long time; however, trying to gamble once, it’s unlikely it’ll result in a ban or anything similar.

Most of the time, re-entering an unrestricted country is enough to unblock your account. If this continues after travelling back to the UK, then it’s best to contact customer support for the next steps.

Use of VPN/proxy to disguise location

You’re in a restricted country, why not use a VPN? Well, Paddy Power doesn’t allow for VPN or proxies. If you’re caught using one, it may block you from accessing your account or suspend it.

Within their terms and conditions, they state that accessing the platform from a restricted country could result in suspension. This goes for whether you use a VPN/proxy or not.

If you’ve been caught using such software, then you’ll need to message their customer support directly. Ask for your account back, explain why you did it (perhaps you left it on by accident), and refrain from using it again.

For the most part, if you’re a legit customer in a non-restricted country, they should unlock your accounts again.

Jurisdiction-specific regulatory blocks

Sometimes, your account could get banned not because you did something wrong, but because laws or regulations have changed in your location.

As you’re probably aware, online gambling is regulated heavily. Therefore, each year, a new rule or regulation comes out that restricts players.

For example, a new rule may come out that to place bets on sports, you may need to be 21 or over in the UK (this isn’t a real rule yet). That means, if you’re between the ages of 18 and 21, even though you could bet before the rule came in, now you can’t.

The likelihood of this happening is very small, but it can happen. If it does, there’s nothing you can do. You’ll need to comply with the new rule or regulation to meet the criteria to use Paddy Power.

Suspected fraud, money laundering, or theft

Your Paddy Power account could also be suspended due to them believing you’re involved in fraud, money laundering, or theft. This is normally triggered by unusual deposit and withdrawal patterns.

Theft is a weird one. It normally comes into play if, for instance, your account has or is being used to funnel stolen money or hacked funds.

With such an issue, if they have reasonable grounds to suspect you of such activities, they’ll close your account indefinitely. In this case, it’s very unlikely you’ll get your account back.

Chargebacks/disputes on deposits

If you dispute a deposit or initiate a chargeback with your bank or e-wallet, they’ll most likely ban your account.

For those unaware, a chargeback is when you ask your payment provider to reverse a payment. You essentially say that it wasn’t you that despoiled the funds, so “refund me”.

What this indicates to Paddy Power is that you’re trying to perform something fraudulent or there’s a payment issue. Which, in their words, is a “Prohibited Activity”.

While they’re investigating what happened, they’ll lock your account, and you’ll need to verify why this has happened. If it’s an honest error, explain, and they may unlock your account.

Bonus or promotion abuse

Everybody loves a bonus; however, abusing them can get you in some serious trouble.

Like all bookies, Paddy Power offers all types of promotions, like welcome bonuses, free bets, and so forth.

If, though, you’re caught trying to “game the system” via making multiple accounts or betting/arbitrage purely to exploit free bets, they have the power to lock your account.

Even subtle behaviour in trying to abuse bonuses or promotions can flag your account. It’s something they take seriously.

Simply, if you claim a bonus, claim it and don’t do anything funny with it. If you do, you may get caught, which will result in an account suspension.

Use of multiple accounts

If you’ve purposely created multiple accounts to play their slots, Paddy Power will restrict all of them.

The reasons why they don’t allow this usually revolve around bonus abuse. The more accounts you have, the more welcome bonuses you can claim.

Because of this, they don’t want you to have multiple accounts. If they find you have more than one account, they’ll just ban all of your profiles.

This can be accidental, however. That’s why you won’t get banned for this right away. You’ll likely be requested to choose one account and then close the rest of them.

Use of bots, scripts, or software for unfair advantage

If you want to try and “beat the house” by using betting software, scripts, or bots, that could explain your Paddy Power account suspension.

Simply, if you have an unfair advantage, they’ll ban your account. They don’t want you to have an edge over them that could help you extract more money from the bookie.

In most cases, if you’re caught using such programs, you won’t get your Paddy Power account unlocked. The only reason you may get your account back is if it’s a false flag.

Match-fixing or suspicious betting patterns

When betting activity suggests that you’re betting using insider information or are part of a match-fixing scheme, your account will be suspended for investigation.

With Paddy Power, they say the “Suspicious betting patterns” are anything like winning unusually large amounts against the odds or winning big on a very obscure betting event.

For example, let’s say there’s a bet available that someone will run on the pitch. If you’re the person who runs on the pitch, you’ve match-fixed this result.

Sometimes, if you’re a really good bet, you can get flagged for this, even if you haven’t done anything wrong. In this case, you just need to explain your betting patterns to get your account back.

Enrolled in GamStop

In the UK, Paddy Power offers GamStop’s self-exclusion services. Therefore, if you’ve enrolled in GamStop, you won’t be able to access the platform.

With GamStop, you must enrol yourself for a short period, like 6 months, 1 year, etc. You can also do it permanently. Anyways, if you’ve done this, you have to wait out your self-exclusion period.

Please note that you can specifically self-exclude from Paddy Power as well. This doesn’t need to be through GamStop. In this case, you’ll need to wait out your Paddy Power self-exclusion period.

Linked account behaviour

Paddy Power is actually a part of a larger gambling group, Flutter Entertainment. This organisation also owns Betfair, Sky Betting, PokerStars, and more.

Because of this, if suspicious behaviour is found on one brand (even if it isn’t Paddy Power), it could impact your account.

For example, let’s say you’re abusing the bonuses on Betfair. You’ve made multiple accounts, and you’re trying to manipulate the terms to get more free spins unnaturally. Flutter Entertainment may spot this and decide to ban all of your accounts with them.

That’s just one example as well. Imagine that you’re Arbitrage betting between two sister sites. This can also be seen as a bannable issue.

In general, to avoid this, you need to follow the rules. Not just on Paddy Power, but all platforms, just in case they’re owned by the same parent company.

AML/KYC flag during audit

Every now and then, Paddy Power will perform audits on accounts. This is to comply with the ever-changing Anti-Money Laundering (AML) and KYC (Know Your Customer) laws.

Suppose your account gets flagged during one of these routine checks, perhaps because of high transactions, irregular betting activity, or just by random. In that case, they may suspend account activity until you provide further verification.

For the most part, this isn’t personal. In fact, it’s random and has nothing to do with compliance. Anyways, if you find yourself in this situation, just supply them with all the information they require.

Requested by a regulator or gambling commission

This rarely happens, but sometimes your Paddy Power account may get suspended by an external authority.

For example, if law enforcement or the UKGC is investigating the user, they can freeze that person’s account.

Similarly, if you’re on an exclusion list or a match-fixing watchlist, then your account could also be shut down by an external force.

Remember, however, this is extremely uncommon. If it does happen, though, the issue normally needs to be resolved with the external authority before you get your account back.

Sometimes, an account can stay suspended for a long time because of an ongoing investigation.

What happens most of the time is that Paddy Power will email you, suggesting you’ve been banned, and then they’ll investigate your account. During this time, they won’t reactivate your account until they’re happy everything has been resolved.

In this situation, the best thing to do is to respond fast and wait. Supply them with sufficient information and see what their decision will be.

Account hacked or compromised

Your Paddy Power account may also get restricted if they think your account is getting hacked or compromised.

This normally happens when your account experiences unusual activity. For example, a login from a new country or a big withdrawal.

Commonly, this is an automated process. Therefore, even if it’s you, they may lock the account until further investigation.

Simply, they do this to provide you (as well as themselves). If it is you, you’ll just need to verify it is. If not, you’ll be thanking them for suspending your account until further notice.

Similar to the above, too many failed logins can trigger an automatic lock on your account.

Again, this is to protect you. If you or someone else enters your password incorrectly too many times, they’ll think someone is trying to hack you. In this case, they’ll lock your account until you’ve verified it’s you trying to log in.

Without question, it’s an annoyance. But, honestly, it beats waking up to find your bankroll has been stolen.

Temporary suspension for review or investigation

If your Paddy Power account gets suspended and you reply to their reason for suspension with all the necessary details, that may not be the end.

Despite giving them all the required information, they still may want to review or investigate the situation further. When this happens, you may need to wait a long time until you get your account back.

In this situation, Paddy Power will let you know about the temporary suspension and the time needed for the review (a very rough time).

During this process, if they ask you for any information, give it to them immediately. This will greatly speed up the process of getting your account unlocked.

Duplicate usernames/emails/IP triggers

Paddy Power has an automatic security system that flags duplicates like usernames, emails, and IP addresses. If this happens to you, they may lock your account so they can investigate the issue further.

Their main concern in this citation is having multiple accounts. Therefore, they’ll go through the trigger and determine whether or not you’re trying to bet on Paddy Power with multiple accounts (which goes against their terms and conditions).

Of course, if you only bet with a single account, it’s just a matter of waiting. It’s just been flagged on their system, and they need to check it out.

How to Unlock My Paddy Power Account

Now you know why your Paddy Power account may be locked, here’s how you can potentially unlock it.

Step 1: Try Logging In

This sounds very basic, we know. But try logging in as normal. We recommend doing this as it’ll likely tell you the reason why your account has been suspended. Sometimes, it’ll redirect you to a page that explains what’s going on and the actions you need to take.

Step 2: Use the “Suspended Chat” Option

If you can’t log in or see a suspension message with a lack of information, go to the Paddy Power Help Centre and click the “Suspended Account Chat” button.

From here, you’ll be put in touch with a customer support agent who specialises in such an area. They’ll be able to explain what’s going on and what you need to do.

Step 3: Verify Your Identity

In 99% of all cases, the main thing you’ll need to do to unlock your Paddy Power account is to verify your identity. This means sending in a photograph of an ID and a recent utility bill or bank statement.

Sometimes, they’ll ask you for more, like a selfie, proof of payment, or an explanation of your account activity. Simply, whatever they ask for, provide it to them. They won’t be able to unlock your account without it.

Step 4: Wait for Their Response

Once you’ve verified your identity and given them any information they may need, the next thing to do is to wait.

How long this will take will vary. There’s no time limit, unless they’ve mentioned one. Usually, though, it’s a few days, so don’t expect it to be finished within minutes.

During this time, you may need to supply additional information. If you receive a message requesting more details, reply as soon as possible.

Step 5: Receive Outcome

If everything checks out and they have all the information required, they’ll make their decision. This means they could unlock your account or suspend it completely.

If their decision results in a ban, they’ll let you know why. This is usually because of a “business decision” or a “term breach”.

Reasons Why Paddy Power Might Permanently Close Your Account

If your Paddy Power account gets permanently closed, it’s usually because of something serious.

The reasons vary, but can be because:

You seriously broke their terms and conditions.
You opened more than one account.
You abused promotions or bonuses.
You tried to get around a self-exclusion or cool-off period.
Your account was linked to fraud or suspicious activity.
You were winning too often or using sharp betting strategies.
You ignored requests during an investigation.

Please note that these are the most common reasons. There are still several other reasons why they may ban your account.

Can I Open a New Paddy Power Account Instead?

No, you won’t be able to open a second Paddy Power account while your account is under investigation. If you attempt this, you’ll be breaking the terms and conditions of the platform, which could worsen your situation.

You will not be able to create a second account anyway. They’ll notice you trying to use the same email, payment details, IP address, residential address, etc., and won’t allow you to create another account.

How Long Does Paddy Power Take to Review Suspensions

It really depends on why the account is suspended. This will determine how long the review will take.

Generally, ID verification or proof of address will take anywhere from 4 to 24 hours. This is usually faster during the week as well.

For minor issues, like failed login or payment check, this can be 1-2 days and serious reviews (those involving fraud, AML, or linked accounts) can take up to several weeks.

If you’ve given Paddy Power everything they need for their review, just wait. It’s okay to follow up, but the likelihood they’ll reply is slim.

What Happens to Your Money While Suspended on Paddy Power?

Your money will stay in your account, but it’ll be frozen. You won’t be able to deposit, bet, or withdraw any funds until the suspension has been lifted.

If everything checks out okay and they give you access to your account, you’ll then be able to withdraw the funds. If your account is banned, they’ll normally transfer all the real money to a payment account (depending on the situation).

What Happens to Active Bets When Suspended from Paddy Power?

Any bets placed before the suspension will usually stand. This means they’re settled as normal based on the outcome. You won’t, however, be able to cash out or edit your bets while being suspended.

FAQ

How do I know if my account is terminated or suspended?

The key ways are that you’ve received an email suggesting your account has been suspended, can’t log in, or cannot bet on your account. If you’re still unsure, contact Paddy Power using their live chat option.

What documents does Paddy Power require for ID verification?

A valid ID photo, which is usually in the form of a passport or driver’s license and then a proof of address, via a bank statement or utility bill. You can check the no ID verification betting sites if you want to get around KYC process.